Refund Policy

    This Refund Policy explains when refunds may be issued for travel bookings made through SNS Travel Point.

    1. General Refund Terms

    Refunds depend on the terms and conditions of each travel service provider (airlines, hotels, tours). We do not guarantee refunds unless provided under the supplier's rules.

    2. Eligibility

    To be eligible for a refund, you must submit a written request to us specifying the booking reference and reason for refund.

    3. Processing

    If a refund is approved under supplier policies or our discretion, it will be processed within a reasonable timeframe after receipt of funds from the supplier.

    4. Non-Refundable Services

    Certain services (discounted fares, special promotions) may be non-refundable. You acknowledge and accept these terms upon booking.

    5. No-Show

    No refunds will be issued for no-shows unless otherwise stipulated by the travel supplier.

    6. Contact

    Refund requests can be submitted through our contact page.